What methods of payment do you accept?
Via our PayPal Secure Payment Module, we accept the following payment methods: VISA, Mastercard, American Express, Discover, PayPal. Please note that you DO NOT have to have a PayPal account in order to complete an order at the DRUM! Store.
What are your shipping rates?
Please click on the 'Shipping & Returns' link in the left 'Information' column for a full listing of our Canadian and USA shipping rates.
Where do you ship to?
DRUM! Store currently ships to Canada and the USA only.
Why do I get this error on PayPal 'Paypal does not allow your country of residence to ship to the country you wish to'?
Paypal displays this message if you have entered a delivery address in a different country to the one you registered with your Paypal account. Paypal does this to protect you from fraud. If you see this message, please contact us to arrange a manual payment.
When will I receive my order?
Please click on the 'Shipping & Returns' link in the left 'Information' column for our Canadian and USA shipping times.
Do I have to pay tax on my purchases?
If you are a resident of Canada, we will add the following tax rates to your invoice:
Nova Scotia: 15% HST
New Brunswick, Newfoundland and Ontario: 13% HST.
British Columbia: 12% HST
All other provinces and territories: 5% GST.
If you are a resident of the USA, there is no tax added.
What is your refund policy?
Refunds will only be given for products that have been damaged during shipping. DVDs and CDs must still be in their original shrink-wrap. Simply write 'Return to Sender' on the box and return the product with its shipping invoice. Send us an email quoting the order number to let us know if you would like to receive a replacement or a refund.
Why is the music on the DRUM! Live CD different from that in the show?
The DRUM! Live CD is not a soundtrack of the current show but a CBC Television Show, recorded live at Electropolis Studio in Halifax, Nova Scotia, which premiered on August 5, 2005 and contains a slightly different song list and cast than that of the current show. A full description and song list for the DRUM! Live CD can be viewed by clicking on this product on the DRUM! Store home page.
What other DRUM! merchandise is available?
The DRUM! team is working hard to bring you additional exciting merchandise for purchase at shows and online at the DRUM! Store. Please check back regularly for updates.
Where are you located?
The DRUM! Store is located in Halifax, Nova Scotia.
If you wish, you may contact us at:
24 Rockwood, Halifax,
B3N 1X5 Canada
Tel: (902) 492-2110
Fax: (902) 492-8383